Contextual Inquiry

Contextual inquiry (CI) is a user-centered design research method.

A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in which the researcher watches the user in the course of the user's normal activities and discusses those activities with the user.

This technique is generally used at the beginning of the design process and is good for getting rich information about work practices, the social, technical, and physical environments, and user tools.

  • Important benefits of this type of interview are:
  • Interviewees are interviewed in their context, when doing their tasks, with as little interference from the interviewer as possible.
  • Data should be gathered during interviews with little or no analysis, interview should result in raw data.

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