Let’s work together
Want to discuss potential opportunities? Pick the most suitable way to contact us.
Book a call+370 5 2 780 400
info@ba.lt
Mobile app development for the largest insurance company in the Baltics
Followed by the pandemic and boosted digitalisation, the insurance market really stepped up its game in providing a seamless digital experience and a streamlined process, meeting customers’ insurance service needs.
Data from innovation company Xeridia’s report on tech-powered priorities for insurance companies show that 75% of health or other insurance information searches are already conducted through digital channels. And this number is expected to grow – meaning customers have matured trust and need for digital-first insurance services.
Today, there is an increasing tendency among insurance companies to enhance their self-service experience with a mobile app, which we view as a positive development. Thus, we are thrilled to introduce a case study about the newly created mobile app for the largest insurance company in the Baltics – Lietuvos Draudimas.
Situation
Lietuvos Draudimas is the largest insurance company in Lithuania and Baltics, with over half a million clients and EUR 70 million yearly claims. Having more than 1,100 workers, the company provides insurance services to more than half a million private and business clients. Moreover, Lietuvos Draudimas, whose shareholder is PZU S.A. insurance group, has been recognised as a top employer in Lithuania a few times.
Providing its services through a self-service platform and website, Lietuvos Draudimas encountered the rising need to create a mobile version of the platform – meeting evolving customer expectations and insurance market tendencies. Likewise, Lietuvos Draudimas aimed to enhance its customer journey by adding a hassle-free mobile experience where users can reach and use the core insurance services with a few clicks.
As a next step of this decision, Lietuvos Draudimas started looking for a technology partner with solid expertise in mobile app development as well as strong IT security practices. This is where Baltic Amadeus stepped in, proposing a mobile app with a robust security system to protect sensitive customer information.
Solution
Seeking to fully protect client’s and its customers’ sensitive data, the mobile application must exploit comprehensive security practices and technologies against various cyber threats. Therefore, Baltic Amadeus implemented the highest level of security controls.
Baltic Amadeus has taken measures to protect the confidentiality of the client’s customer data and fortify the security of the mobile application against potential cyber threats. To this end, the company has implemented a variety of advanced security technologies and practices, thereby equipping the app with the most effective security controls currently available.
Baltic Amadeus utilised various technologies and tools, such as Kotlin, for modifying a mobile app to work on Android versions (Google Play), which are higher than 8. They also used Swift for iOS versions (App Store) – higher than 14. As a result of these efforts, the app has a consistent and comprehensive range of features on both operating systems.
Added value
With the newly developed mobile application, the client enhanced its customer experience by offering an easy process to request compensation, viewing the status of compensations in progress while also having the ability to contact and chat with the claims handler directly from the app.
The app also provides the availability of an e-card on the phone and clearly visible balances – supporting Lietuvos Draudimas brand’s evaluation and loyalty from the customers’ side.
Additionally, the mobile app ensures seamless interaction between Lietuvos Draudimas and its customers by simplifying the re-authentication process with Lithuanian banks (SEB, Swedbank, and Luminor), SMART-ID, and Mobile-ID. This enables customers to access all necessary information efficiently and in one place.
Other projects
Budget management system for the sustainability solution provider
Vesta Consulting
Azure AI vision solution for the global tobacco company
JTI Lithuania
AWS migration for online business payment provider
OPAY
User experience services for a Norwegian communication software provider
Omnicus
Power BI solution for the global tobacco provider
JTI Lithuania
ESG analysis for the international sustainability solution provider
Vesta Consulting
Reliable marketplace platform for used car trading
Data warehouse modernisation for the international tobacco company
JTI Lithuania
Unified IT systems for the debt company
Drupal-based CMS for a leading tobacco company worldwide
JTI Lithuania
Solar energy trading solution for the international energy company
Progress OpenEdge development and system testing services for a Swiss company
Optiwork
AWS-based automated reporting and billing solution for the US transportation company
Clever Transco LLC
Azure-based solution that cut infrastructure costs by over 4 times
ProMark
Data/API Hub solution for the international ferry service provider
TT-Line
Security assessment and InfoSec training for a global media company
Internews
Infrastructure and data migration assessment for agricultural retail provider
Lytagra
Upgraded analysis platform boosted paid user base by 43%
Börsdata
In-depth penetration testing for a specialised Lithuanian bank
General Financing Bankas
Mobile app for the fastest-growing payment solutions provider in Lithuania
ConnectPay
Boosted sales performance for the leading digital services company in the Baltics
Bitė
Highly rated mobile app for Baltic digital services company
Bitė
Progress OpenEdge solution for the US medical billing and management service provider
Professional Billing, Inc.
Efficiency-driven ordering and billing system for large-scale military training
WilNor Governmental Services AS
High-performing eCommerce platform for one of the largest pharmacy providers in the Baltics
EUROAPOTHECA
AWS-based mobile banking solution for the financial institution
LCCU
Fully automated and scalable leasing solution for DNB Bank
DNB BANK
Ensured IT security & GDPR compliance for the international web hosting provider
Hostinger
Convenient daily banking solution for credit unions
KREDA
Mobile banking app for DNB bank
DNB bank
Performance monitoring solution for the global shipping company
Shippersys
Custom Business Intelligence solution for a global maritime company
Shippersys
Crisis management system for Norway’s educational institutions
Akershus County
eCommerce platform for the global maritime Enterprise Asset Management provider
Star Information Systems
Innovative eCommerce solution that enhanced customer experience for electricity consumers
UAB Technologijų ir inovacijų centras
Web and mobile applications for preschools to ensure children’s safety
FamWeek
Fully upgraded communication platform for the Norwegian telecoms company
SIMCOM AS
eCommerce reservation platform for the Norwegian Aviation Museum
Norwegian Aviation Museum
Data visualisation solution that highly increased business productivity
UNIPARK